Privacy Policy

Effective Date: 12/20/24

Sweet Stays (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book our services, join our email list, or interact with us in any other way. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

Book a property or service through our website.
Sign up for our email list.
Submit a contact form or inquiry.
Participate in surveys, promotions, or other features on our website.

This information may include:

Name
Email address
Phone number
Mailing address
Payment details (via third-party payment processors)
Preferences related to your stay or services

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, such as:

IP address
Browser type and version
Operating system
Referring URLs
Pages viewed and time spent on our site

We use cookies and similar technologies to enhance your browsing experience and gather analytics about website usage.

2. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: Process bookings, manage inquiries, and deliver our property management and design services.
Marketing and Communications: Send promotional emails, newsletters, and updates about our properties, services, and special offers.
Improvement: Improve our website functionality, user experience, and service offerings.
Compliance: Comply with legal obligations and resolve disputes.

3. Email Marketing

If you sign up for our email list, we may use your email address to send you:

Property updates and availability.
Exclusive discounts and offers.
Tips for vacation planning and property management.

You can opt-out of our email list at any time by clicking the “Unsubscribe” link at the bottom of our emails or by contacting us directly.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with trusted third parties, including:

Service Providers: Companies that help us operate our website, process payments, or deliver marketing communications.
Legal Obligations: Authorities when required by law, regulation, or legal process.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce agreements.

6. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, analyze website traffic, and personalize content. You can manage cookie settings in your browser, but disabling cookies may affect website functionality.

7. Data Security

We implement industry-standard measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

Accessing the personal data we hold about you.
Requesting corrections to inaccurate information.
Opting out of marketing communications.

To exercise these rights, contact us.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated effective date. Please review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.